Frequently asked questions

We help SMBs and mid-market companies in Europe, North America, the UK, and Australia — including online/international businesses — ship fully custom design tied to measurable outcomes.

FinTech & Financial Services (SaaS & apps) — dashboards/onboarding/KYC clarity, payment trust/UI.
B2B SaaS & Corporate Software — complex IA, roles/permissions, activation and hand-off.
DTC Brands (Retail & eCommerce) — PDP/PLP clarity, performance, reviews/returns UX.
HealthTech & Wellness (SaaS or DTC) — accessibility, consent flows, calm UX.
BioTech & EcoTech — domain-correct terminology, data visualization, progressive disclosure.

Yes — if the problem fits our product-led, evidence-based approach. Еhe five verticals above are our priority.

No. Everything is custom-designed from scratch. We don’t use pre-made themes or template UI kits.

Website: English. We also work in Ukrainian, Belarusian and Polish. We operate in a European time zone and run smooth async collaboration with numerous North American clients.

A research-first, data-driven, multi-stage process. A small senior team involved end-to-end; strict WIP limits so quality beats volume.

Website Audit — a UX/UI + analytics assessment with a friction map and prioritized fixes.
Method: heuristic review, GA4/Hotjar data (if available), impact estimates and example UI.
‍Website Design — a fully custom website that converts (IA → UI → responsive).
Deliverables: research report, Figma sources, components, 3D graphics, illustrations, animations, and launch-ready assets.
‍MVP Design — a lean first release scoped around one core journey.
Output: functional flow, clickable prototype, acceptance criteria, and UI kit to scale.
‍Pitch Deck Design — investor-ready narrative and visuals.
Scope: storyline, slide system, typography/color, export templates.
‍Web Application Design — dashboards, onboarding, workflows with complex IA.
Focus: functional flow, roles/permissions, states, error handling, accessibility.
‍Mobile Application Design — product UI/UX for mobile experiences.
Deliverables: platform-specific patterns, components, and specs.

Logo Design — a mark/logotype with usage rules.
‍Brand Style Guide — typography, color, spacing, components, motion basics.
‍Web Identity Design — a digital-first brand system aligned with product and site.

Turnkey website development using Webflow/WordPress — build, QA, and launch from approved IXD Büro designs.
Notes: performance targets (Core Web Vitals), technical SEO optimization, clean CMS.

‍Support for our projects — post-launch care and iterative improvements.
Scope: minor features, content updates, fixes, scaling — for our builds only.

Conversion Rate Audit — analytics setup/review and funnel diagnostics with a CRO roadmap.
Output: GA4 via GTM, event taxonomy, heatmap, KPI baseline, prioritized experiments.

Data-Driven Website Redesign — evidence-based rebuild to remove friction and lift CVR.
Basis: comprehensive research, analytics, CRO heuristics; deliverables as in Website Design or Turnkey website development.

Consulting Session — focused strategy/UX/analytics consultation with actionable next steps.
Format: briefing, notes and a short plan within 24–48h.

Research & flowmap → wireframes + interactive prototype → UI concepts → UI kit & components → full UI → responsive → (optional) Webflow dev & QA.

Iterations are milestone-based; scope changes (new pages/features) are quoted separately.

We guide or create all assets — except copy; assets are planned early to avoid blocking design and development.

Fixed price for agreed scope; if the scope is unclear, we start with an hourly discovery or capped sprint.

Most projects land $10k–$25k; audits from $3k; turnkey Webflow from $8k (scope-dependent). (Exact quote after the interview.)

50% upfront per milestone and 50% on delivery (or a custom plan in contract).

Timelines are scope-based and confirmed after scoping + written estimate.

Yes — GA4 via GTM, event taxonomy, heatmap and basic dashboards; we baseline KPIs and report before/after launch.

Core Web Vitals p75 targets: LCP ≤ 2.5s, INP ≤ 200ms, CLS ≤ 0.1; we optimize design/dev to hit them.

Clear KPI baselines (CVR, lead submit, checkout, activation) and a post-launch delta report; for low-traffic sites — proxy metrics and qualitative signals.

Yes — on request.

Least-privilege access, non-copyable samples where possible, secure channels, and credential revocation at handoff (industry-standard for small studios).

We aim for WCAG 2.2 AA on new UI and respect GDPR; sector-specific constraints (health/finance) are scoped case-by-case.

Yes — assistants can access our pages. We allow ChatGPT-User/PerplexityBot and keep answers concise with valid FAQ Page schema.

We do not allow training crawlers (e.g., GPTBot, ClaudeBot, Google-Extended). This does not affect assistant access or Google indexing; assistants still read our pages via allowed user-agents, and Googlebot indexes normally.

Robots.txt is advisory: reputable AI assistants respect it, but some crawlers may not. We allow assistant user-agents and protect sensitive areas with WAF/IP rules and authentication instead of relying on robots.txt alone.

We review and update this FAQ every 3–6 months and after any process or metric change. The page shows Last updated and a named content owner to keep answers reliable for assistants and users.